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When can I collect my ”Pick up Only” order?

When we receive your online “pick up only” order, we will ring you to arrange a mutually convenient time for collection.

How is Shipping charged when you purchase more than 1 product?

You are only charged for shipping once.  If you purchase more than 1 product only the highest shipping amount will be applied. eg.  If you purchase 3 veneer packs and 2 are charged at $15 shipping and 1 at $20 shipping – you will be charged $20 only.    

Are the photos of the actual veneer?

When you click through and are seeing photos with the product code below it, these are photos of the actual veneer in that pack.  They are not generic photos.

Do you supply samples?

No, we don’t supply samples.  All of our veneers are unique and each bundle is photographed separately.

How will my veneer be packed?

All veneer packs under 1m long are flat packed. All longer veneers are rolled and boxed.

Can I track my order?

Once your order has been packed and posted you will be sent an email with the Australia Post Article ID and the link to track it.