Can I place an order during Stage 4 COVID-19 Victorian Government Lockdown?
YES YOU CAN. During the latest Stage 4 COVID-19 Victorian Government Lockdown we are open for online orders only. To limit movement within the community we will be packing and posting orders on Monday’s and Thursday’s only.
How thick are the veneers?
Generally the Australian Timber veneers are cut at .67mm thick. The Exotic Veneers are sometimes a bit thinner. You can search for thicker veneers by clicking on the Timber Veneers – Thicker category.
Are you open to the Public?
We are open to the Public by appointment only. Give us a call on 0423 499 273 or send an email (email@example.com) with some details about your project and what you require, ie. size, quantity and species and we can arrange a mutually convenient time. We will have stock ready for you to look at.
When can I collect my ”Local Pick Up” order?
When we receive your online “Local Pick Up” order we will ring you to arrange a mutually convenient time for collection. NB. DURING COVID-19 STAGE 4 LOCKDOWN IN VICTORIA THERE IS NO LOCAL PICK UP OPTION. ALL ORDERS WILL BE POSTED VIA AUSTRALIA POST.
How is Shipping charged when you purchase more than 1 product?
You are only charged for shipping once. If you purchase more than 1 product only the highest shipping amount will be applied. eg. If you purchase 3 veneer packs and 2 are charged at $15 shipping and 1 at $20 shipping – you will be charged $20 only.
Are the photos of the actual veneer?
When you click through and are seeing photos with the product code below it, these are photos of the actual veneer in that pack. They are not generic photos.
Do you supply samples?
No, we don’t supply samples. All of our veneers are unique and each bundle is photographed separately.
How will my veneer be packed?
All veneer packs under 1m long are flat packed. All longer veneers are rolled and boxed.
Can I track my order?
Once your order has been packed and posted you will be sent an email with the Australia Post Article ID and the link to track it.